A framework for enterprise applications on the cloud which is in great demand these days is Microsoft Dynamics 365. It is based on Microsoft Azure, a reliable platform with a wide range of services. Additionally, the Microsoft 365 productivity applications comes with full intergation with that too.
The modular integratio of the Software-as-a-Service (SaaS) apps and services makeup Dynamics 365 services. One of the significant suppliers to integrate ERP and CRM directly was Microsoft. It integrates business data, rules, and operations while combining CRM and ERP features. With productivity software and artificial intelligence tools, Dynamics 365 integrates elements of CRM and ERP. Users can engage with them, give them more attention, and turn them into paying clients. Microsoft integrated Dynamics AX, their ERP solution, with Dynamics CRM and released Dynamics 365 in 2016.
Applications and features of Microsoft Dynamics 365
Both the Business and Enterprise versions of the Dynamics 365 software package offer a variety of features and apps for various use cases. The applications and functionalities listed below are available through Microsoft Dynamics 365 for businesses:
- Users can discover useful insights using their customer information with Microsoft’s Power BI product. We use Power BI for analysis and visualization, and Power BI is used for reporting.
- Customer service encompasses communities, self-help options, and resources for support workers. It also includes solutions for omnichannel consumer engagement.
- Marketing enables a connection between Dynamics CRM and Adobe Marketing Cloud to deliver campaign management and specialized, tailored marketing capabilities.
- Financial management involving analytics and reporting, production tools for managing projects, production management, planning and cost planning, and warehousing and inventory tracking systems for supply chain operations are all examples of finance and operations.
Applications of Microsoft Dynamics 365
1. Incredibly flexible apps
Firstly, the apps in Dynamics 365 meet your company’s demands as well as those of your departments. A wide variety of mobile applications are accessible in addition to these browser-based applications being accessible from everywhere, on almost any device. We can use the Microsoft Power Platforms to create unique, automation experiences based on your information.
Although each programme is made to function well on its own, you can easily add more to make it much stronger. You have total control over how systems and applications are set up out of the box to meet your demands for business and safety.
2. Effective analytics and visualization
Secondly, Microsoft Power BI provides a robust data analytics and visualization tool. You may expand on-the-job skills to develop your staff by receiving practical instruction from Dynamics 365 services guides. You may change how your company engages with applications by visualizing insights in practical contexts.
3. Compliance
Thirdly, the most important international, national, regional, and industrial regulations are in compliance with Microsoft’s Dynamics 365 Services, which complies with GDPR. You’re most stringent security, and the services have met privacy requirements in Dynamics 365. Because of this, it is simple for the company to adhere to current requirements and respond to future ones. You may track the regulatory compliance of your business with the help of Microsoft’s Service Security Portal and Accountability Manager.
Using the Microsoft Service, you may access their current level of compliance, find out the controls Microsoft is and has been developing, and get advice on how to adopt those in response to particular regulatory requirements. As a matter of fact dynamics 365 offers the best security solutions for business or enterprise.
4. Integrated experiences
Fourthly, numerous computer and information Dynamics 365 Services offer separate data and logic capabilities. Because of this, it becomes difficult to create integrated encounters or analyze data from many apps. Across all apps, data is consistently defined and integrated thanks to the Common Data Model (CDM).
Your applications and procedures may interact with a unique group of data shapes thanks to the Common Data Service (CDS) and even a cloud-scale database that can store information safely. Microsoft Azure hosts CDS, which not only comprehends the structure of their data but also understands how to hold different sorts of data in the most effective manner. The Common Data Model’s underlying framework is made up of open-source themes (CDM).
Advantages of Dynamics 365
Microsoft Dynamics 365 CRM and ERP are available in Office 365. The data intelligence on client records, purchases, behaviors, and preferences is available to customers in an interconnected view. Through the AppSource marketplace, Microsoft is expanding the number of external applications we can use in collaboration with Dynamics 365 Services. Lastly, dynamics 365 allow us to manage business process efficiently. Accordingly we can facilitate business growth benefits by utilization of dynamics 365.
