There are several options available for businesses wishing to replace their existing corporate phone system that is based on the PSTN. VoIP, either hosted or on-premise SIP implementations, will probably be the first option you hear mentioned. Unified Communication is the second option. Unfortunately, vendors and the media interchange these two words. But few individuals are aware of the connection between these two items, let alone whether there is a distinction between them.
VOIP
Voice over Internet Protocol, or VoIP, is the abbreviation for the technology. In a normal landline, the human voice travels to its destination across a system of copper cables. The network that links all telephones to enable voice calling is known as the PSTN. VoIP does the same task, although in a different manner. It uses the Internet to carry voice calls rather than a separate network of cables. VoIP thus utilizes the same data network as your desktops, laptops, and other Internet-connected devices.
Unified Communications
Unified Communications systems Singapore is a form of technology, not a different one. A group of programs that all have a similar layout and user interface is referred to by this marketing phrase. Numerous real-time and non-real-time communication methods are incorporated. In addition to texting and email, they also incorporate voice and video calls, conferencing, presence notifications, instant messaging, integrated voicemail, and video calling.
Most unified communication (UC) technologies employ VoIP as their base, which contributes to some of the misunderstandings around VoIP and UC. The voice functionality of the UC suite of products will be supported by VoIP technology. The majority of firms begin by switching over to VoIP-enabled equipment for their voice systems. Implementation of UC often happens later on. In essence, VoIP may exist without unified communication but not the other way around.
3 Primary Differences
Scope
The scope difference is the most significant one between the two. VoIP focuses on voice calling via the Internet. Enterprise-wide communication is emphasized by unified communication. Numerous VoIP service providers include various UC capabilities in their subscriptions, either as extras or as paid upgrades. In turn, VoIP serves as the fundamental foundation for the vast majority of unified communication systems.
Depending on your unique company requirements, you should decide between VoIP and UC. Hosted VoIP solutions are the perfect choice if all you’re searching for is a cheap replacement for your present phone system. Unified Communication tools are an excellent choice if you’re interested in promoting cooperation, improving decision-making procedures, and simplifying workflows.
Expense
Any new technology implementation or system upgrade entails a cost. The cost connected with VoIP and UC varies greatly because of the differences in their scope. With hosted VoIP, you don’t need much to get going. Vendors frequently provide 30-day free trials so that you may evaluate the service in a real-world workplace setting. The only costs will be the IP-equipped phones and the service provider’s monthly membership fee if the business network infrastructure is strong.
The time and money required to deploy UC solutions inside an organization will be significantly increased. This effort cannot be “set it and forget it.” As the organization evolves through time, the project is ongoing and continual. Different UC providers will provide unique products, and you may further tailor them to your company’s needs. The entire cost of upgrading to UC depends on several variables, including the size of the firm, the number of tools, the features and updates that are necessary, etc.
Implementation
Compared to VoIP, unified communication requires more time to deploy. Because it is a much larger endeavor, you are more likely to encounter difficulties or roadblocks along the way. Even if you implement on-premise SIP solutions, upgrading to VoIP is not a difficult process. UC features like locate me follow me, integrated voicemail, and digital faxing are available on a lot of VoIP systems. But UC suites combine every one of these channels into a single user interface. Behind the scenes, all the tools communicate with one another.
With VoIP, you may experience instant advantages including decreased monthly costs, less equipment upkeep, fast and frequent feature improvements, and more. Long-term benefits of unified communication include accelerated decision-making, enhanced cooperation, and increased production.
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